Troubleshooting Slow Performance in HRPro

If HRPro is taking longer than usual to open screens, save records, run payroll, or generate reports, use the steps below to narrow down the issue. A slowdown may affect one user, one task, or the whole system. Identifying the pattern will help your IT administrator or HRPro Support investigate it more quickly.

1. Identify what is slow

Before making changes, note:

• Which HRPro function is slow—for example, login, employee search, attendance processing, payroll calculation, or a report.

• Whether the delay occurs every time or only occasionally.

• When it started, and whether it began after a system, network, or configuration change.

• Whether it affects one user, several users, or everyone.

• Whether other HRPro functions are working normally.

• Approximately how long the action takes now, compared with its usual response time.

If possible, repeat the same action with a small amount of data or a narrower date range. For example, if a report is slow, try running it for a shorter period. This may help establish whether the delay is specific to a large workload.

2. Check your computer and connection

If you use HRPro in a web browser:

1. Refresh the page and try the action again. Do not repeat a save or payroll-processing action if you are unsure whether it has already completed.

2. Check that you are using a supported, up-to-date browser. See Web Browser and OS Compatibility.

3. If permitted by your organisation, try another supported browser or computer.

4. Check whether other websites or applications are also slow. If you connect through a VPN or remote connection, tell your IT administrator whether the slowdown occurs only when using that connection.

If the issue occurs only on one computer, ask your IT administrator to check that computer and its network connection. If several users experience the same delay, continue with the server checks below.

3. Check whether the issue is widespread

Ask a colleague to try the same function, using the same general steps but without sharing your login details.

• One user or computer is affected: The issue may be related to that device, browser, connection, or user-specific workflow.

• One function is affected: Record the function, input values, and steps needed to reproduce the delay.

• Many users or functions are affected: Ask your IT administrator to check the application server, database server, and network.

These patterns are clues, not a diagnosis. Avoid changing server settings based on one symptom alone.

4. Checks for IT administrators

If the slowdown is persistent or affects multiple users, review the environment during the time the issue occurs:

• Check CPU, memory, disk space, and disk activity on the HRPro application and SQL Server hosts.

• Check whether other scheduled tasks, backups, antivirus scans, or applications are competing for resources.

• Check connectivity between users, the application server, and SQL Server.

• Review relevant Windows, IIS, and SQL Server logs for errors or resource warnings.

• Confirm that the deployment meets the current  HRPro System Requirements.

• If the database uses SQL Server Express, review database growth and workload against the edition’s limits. See Choosing Between SQL Server Express and Standard Edition for HRPro.

Important: Do not restart production services, modify SQL Server settings, or run database maintenance solely because HRPro feels slow. Collect evidence first and follow your organisation’s change-control procedures.

5. Contact your HRPro Authorized Solution Provider

If the problem continues, contact your HRPro Authorized Solution Provider with:

• Your organisation name and contact details.

• The affected HRPro function or screen.

• The date and approximate time the slowdown occurred, including your time zone.

• Steps to reproduce the issue.

• The approximate response time and what you normally expect.

• Whether one user, several users, or everyone is affected.

• Any error message or relevant screenshot.

• Any findings from your IT administrator’s checks.

Do not send passwords, full database backups, or sensitive employee information by email unless your HRPro Support has provided an approved method for sharing them.