Undeliverable Email

If the Enable Background Email in Employee Portal Setup, General Tab is turned on, emails that failed to send are stored in this place. After the issue is resolved, you can select the email by checking the checkbox and clicking the Resend button to resend the email.

Common errors that may be encountered:

  • Firewall is blocking the SMTP port

  • Password is incorrect or server required another password for external app

  • Access from the external app is disabled

  • Mail Box is full

  • Exceeded the maximum number of concurrent connections

  • Exceeded the maximum number of messages per minute

  • Exceeded the maximum number of messages per day

Delete button is available if the check-box option Enable Delete Undeliverable Email in Employee Portal Setup, General tab is turned on.