Undeliverable EPortal Emails

When the “Enable Background Email” option in the Employee Portal Setup (General Tab) is activated, failed employee portal emails are stored in a designated location. Once the issue is resolved, you can resend the email by selecting it using the checkbox and clicking the “Resend” button. Alternatively, you can remove the log by clicking the “Delete” button.

Employee Portal users can locate undeliverable emails they generate in the “Undeliverable Email” section, where they can manage them independently.

Common undeliverable reasons:

• Incorrect configuration of the email server (refer to "How to define Email Server (SMTP Server) in HRPro?")

• SMTP port blocked by the firewall

• Invalid password or requirement for an alternate password for external applications

• External application access disabled

• Mailbox capacity exceeded

• Maximum number of concurrent connections surpassed

• The limit on messages per minute was exceeded

• The limit on messages per day was exceeded