Why all Chinese Characters on the PDF report displayed as rectangular box in HRPro Web Client/EPortal?

Symptom

When a PDF report contains Chinese characters, Chinese characters are displayed as rectangular boxes.

Reason

The web server did not have the Arial Unicode MS font that the report components required to render the Chinese characters.

Solutions

You can either

  1. Install the Arial Unicode MS font to the Server by right click the ARIALUNI.TTF true type font (inside the fonts sub folder in the WebClient or EPortal Web Site folder) using Windows Explorer. Right-Click and select install for all users. And then reboot the server.

2. Add the key <add key="PDFReportUseFontFile" value="true"/> to HRPro.config or EPortal.config support Chinese Characters PDF Export without required installing Arial Unicode MS to the Server.