Why all Chinese Characters on the PDF report displayed as rectangular box in HRPro Web Client/EPortal?

Symptom

When a PDF report contains Chinese characters, Chinese characters displayed as rectangular box.

Reason

The web server did not have Arial Unicode MS font that the report components required to rendering the Chinese characters.

Solution

Install Arial Unicode MS to the server. or Upgrade to HRPro 15.11 or above

(Arial Unicode MS font usually come with Microsoft Office)

You can either

  1. Install the Arial Unicode MS font to the Server by right click the ARIALUNI.TTF true type font (inside the fonts sub folder in the WebClient or EPortal Web Site folder) using Windows Explorer and select install for all users. Reboot the server, or

  2. Add the key <add key="PDFReportUseFontFile" value="true"/> to HRPro.config or EPortal.config support Chinese Characters PDF Export without required installing Arial Unicode MS to the Server, or

  3. Install Microsoft Office at the Server.